zenithgoods Order & Shipping Policy

---

Welcome to zenithgoods. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. This policy explains exactly how we handle orders, shipping, and delivery so you know precisely what to expect from the moment you check out until your package arrives at your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We pack and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation. We dispatch these items Monday through Thursday only, so they are not left in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or due to severe weather events.

---

International Shipping

zenithgoods ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees charged upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or do not see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times fast:

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing your order at support@zenithgoods.store.
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, we are unable to alter the shipping address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: zenithgoods
• Customer Support Email: support@zenithgoods.store
• Customer Support Phone: +1-212-555-0107
• Physical Business Address: 4044 68th street Flr 4, Woodside, NY 11377, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST